Why can't we send it overnight UPS?Īmerican Express: Well, we can't send it to you via USPS because then it wouldn't be sent overnight.Īmerican Express: Can we send it to where you are now? understand?Īmerican Express: I'm so sorry to hear about your experience. What if we sent it overnight UPS so you can have it tomorrow? I'm going to be home on Monday so if you send me a card USPS today it'll be there when I get back.Īmerican Express: I'm so sorry to hear about your experience. Iced: I still don't have a card because you guys sent it UPS. We can then send that package OVERNIGHT UPS when you're home!
Once we receive it back, wait 10 days and request a replacement card.
Well, let's do this then.we'll send it overnight anyway and then it can get returned to us. I live in the middle of a city and deliveries left on the doorstep have a life span of about 15 minutes before they're stolen.Īmerican Express: Oh, I see. Iced: If you send it UPS or FedEx it will get returned to you because I'm not home to sign for the package and they can't leave the package on the doorstep. Iced: (just like Chase) I would prefer you send USPS because I'm not home this week and USPS is the only shipment method that has keys to enter the common area at our place.Īmerican Express: why don't you want to get your card OVERNIGHT? We can't send overnight USPS! We've invalided the old number.Īmerican Express: welcome to Platinum, we're sending a welcome package overnight UPS to your place. Your card will be there when you get back. Can you send me a new card? I would prefer you send USPS because I'm not home this week and USPS is the only shipment method that has keys to enter the common area at our place.Ĭhase: Yup, no problem. Sort of CC problems have you faced that required complicated or novel solutions?Ĭhase: we detected your card was used at a gas pump, and you don't use your CSR for gas.
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